Shipping & Returns

Thank you for your interest in purchasing a personalised children's book from flumbles.

As an independent author I want every child to enjoy their book and have invested a lot of time finding the right partners to produce a personalised book of the highest quality.

Shipping

Each of our books is printed 'on demand' and shipped with either Royal Mail or DHL. It takes between 5-7 days for printing. although dispatch dates can be delayed during busy periods.

As soon as your book is dispatched, we will email you with a notification.

Production

  • Standard Book Production Time is 4-5 Days
  • Hardback Book Production Time is 5-7 Days

Delivery

  • Royal Mail 2nd Class FREE Delivery is 2-5 Days
  • Royal Mail 1st Class Delivery is 1-2 Days
  • DHL Tracked Delivery is 1-2 Days

Delays & Covid 19

We are working hard to ensure the current supply chain challenges will not impact our services. However, during busy periods we have known Royal Mail delivery to take up to 10 days. As we navigate the unknown, we do ask for patience and will keep customers aware of any unforeseen delays.

Returns

Unfortunately, due to the nature of our personalised children's books, we are unable to accept returns or order cancellations once the printing process has begun.

Please check the information carefully before you submit your order for spelling and images.

We provide a full book preview during the order process with a final check for your character and customised text before adding the book to checkout. We cannot be held responsible for customer mistakes.

We are very proud of the quality of our children's books and aim for 100% Customer Satisfaction. If for any reason there is a manufacturing defect with your order, please contact me directly.